Hardware Troubleshooting: Troubleshooting Process

 

Hardware Troubleshooting: Troubleshooting Process

1. What is the first step in the hardware troubleshooting process?

   • A) Replace the faulty component
   • B) Identify the problem
   • C) Test the hardware
   • D) Document the findings
   • Correct Answer: B) Identify the problem

2. Which of the following is a common symptom of a failing power supply?

   • A) Slow performance
   • B) Random shutdowns or restarts
   • C) No display on the monitor
   • D) All of the above
   • Correct Answer: D) All of the above

3. What should you do after identifying a hardware issue?

   • A) Immediately replace the hardware
   • B) Research the problem and possible solutions
   • C) Ignore the issue
   • D) Restart the computer
   • Correct Answer: B) Research the problem and possible solutions

4. Which tool is commonly used to test the functionality of RAM?

   • A) Multimeter
   • B) POST card
   • C) MemTest86
   • D) Hard drive diagnostic tool
   • Correct Answer: C) MemTest86

5. What is the purpose of documenting the troubleshooting process?

   • A) To create a record for future reference
   • B) To share with colleagues
   • C) To help identify patterns in recurring issues
   • D) All of the above
   • Correct Answer: D) All of the above

6. If a computer is not booting up, which of the following should be checked first?

   • A) The operating system
   • B) The power supply and connections
   • C) The hard drive
   • D) The RAM
   • Correct Answer: B) The power supply and connections

7. What does the acronym POST stand for in the context of computer troubleshooting?

   • A) Power On Self Test
   • B) Peripheral Operating System Test
   • C) Primary Operating System Test
   • D) Power On System Test
   • Correct Answer: A) Power On Self Test

8. Which of the following is a common method for diagnosing hard drive issues?

   • A) Checking the BIOS settings
   • B) Running a disk check utility
   • C) Replacing the power supply
   • D) Testing the RAM
   • Correct Answer: B) Running a disk check utility

9. What should you do if a device is not recognized by the operating system?

   • A) Replace the device immediately
   • B) Check the device connections and drivers
   • C) Restart the computer
   • D) All of the above
   • Correct Answer: B) Check the device connections and drivers

10. When troubleshooting a hardware issue, why is it important to isolate the problem?

    • A) To save time and resources
    • B) To ensure that the correct component is replaced or repaired
    • C) To avoid unnecessary repairs
    • D) All of the above
    • Correct Answer: D) All of the above