Solving scanner problems. Checking an unresponsive scanner
If your scanner is not responding, then make sure:
- The printer is turned on.
- The printer cable is securely attached to the printer and the host computer, print server, option, or another network device.
- The power cord is plugged into the printer and a properly grounded electrical outlet.
- The electrical outlet is not turned off by any switch or breaker.
- The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
- Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.
Scan was not successful.
These are possible solutions. Try one or more of the following:
Check the cable connections.
Make sure the network or USB cable is securely connected to the computer and the printer.
An error may have occurred in the program.
Turn off and then restart the computer.
Scanning takes too long or freezes the computer.
Other software programs may be interfering with scanning.
Close all programs not being used.
These are possible solutions. Try one or more of the following:
The scan resolution may be set too high.
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check the display for error messages.
Clear any error messages.
The scanner glass may be dirty.
Clean the scanner glass with a clean, lint‐free cloth dampened with water. For more information, see Cleaning the scanner glass.
Adjust the scan resolution.
Increase the resolution of the scan for a higher quality output.
Check the quality of the original document.
Make sure the quality of the original document is satisfactory.
Check the document placement.
Make sure the document or photo is loaded face down on the scanner glass in the upper left corner. Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check the document placement Make sure the document or photo is loaded face down on the scanner glass in the upper left corner.
Check the paper size setting.
Make sure the paper size setting matches the paper loaded in the tray:
- From the printer control panel, check the Paper Size setting from the Paper menu.
- Before sending the job to print, specify the correct size setting:
- For Windows users, specify the size from Print Properties.
- For Macintosh users, specify the size from the Page Setup dialog. Cannot scan from a computer.
These are possible solutions. Try one or more of the following:
Check the display for error messages.
Clear any error messages.
Check the power.
Make sure the printer is plugged in, the power is on, and Ready appears.
Check the cable connections.
Make sure the network or USB cable is securely connected to the computer and the printer.
